Frequent Connection Problems

My connection will frequently, but not routinely, either slow to a crawl or disconnected. Sometimes the modem resets itself, sometimes the modem seems to remain connected but will not give internet access until I reset it. I have gathered that checking my signal levels is pertinent in this situation, and include the results below:

Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel		Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+
DOCSIS Network Access Enabled	Allowed

Downstream Bonded Channels
Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	5	477.00 MHz	-14.10 dBmV	34.93 dB	7381	204419
2	Locked	256QAM	6	483.00 MHz	-12.60 dBmV	33.96 dB	6498	1067
3	Locked	256QAM	7	489.00 MHz	-15.40 dBmV	34.35 dB	15	0
4	Locked	256QAM	8	495.00 MHz	-12.90 dBmV	31.69 dB	63	0
5	Not Locked	----	9	507.00 MHz	----	----	----	----
6	Not Locked	----	10	513.00 MHz	----	----	----	----
7	Not Locked	----	11	519.00 MHz	----	----	----	----
8	Not Locked	----	12	525.00 MHz	----	----	----	----
9	Not Locked	----	13	531.00 MHz	----	----	----	----
10	Not Locked	----	14	537.00 MHz	----	----	----	----
11	Not Locked	----	15	543.00 MHz	----	----	----	----
12	Locked	256QAM	16	549.00 MHz	-14.70 dBmV	31.27 dB	24413954	18889367
13	Locked	256QAM	17	555.00 MHz	-11.80 dBmV	36.61 dB	0	0
14	Not Locked	----	18	561.00 MHz	----	----	----	----
15	Not Locked	----	19	567.00 MHz	----	----	----	----
16	Not Locked	----	20	573.00 MHz	----	----	----	----
17	Not Locked	----	21	579.00 MHz	----	----	----	----
18	Not Locked	----	22	585.00 MHz	----	----	----	----
19	Not Locked	----	23	591.00 MHz	----	----	----	----
20	Not Locked	----	24	597.00 MHz	----	----	----	----
21	Not Locked	----	25	603.00 MHz	----	----	----	----
22	Not Locked	----	26	609.00 MHz	----	----	----	----
23	Not Locked	----	27	615.00 MHz	----	----	----	----
24	Not Locked	----	28	621.00 MHz	----	----	----	----
25	Not Locked	----	29	627.00 MHz	----	----	----	----
26	Not Locked	----	30	633.00 MHz	----	----	----	----
27	Not Locked	----	31	639.00 MHz	----	----	----	----
28	Not Locked	----	32	645.00 MHz	----	----	----	----
29	Not Locked	----	33	651.00 MHz	----	----	----	----
30	Not Locked	----	34	657.00 MHz	----	----	----	----
31	Locked	256QAM	35	663.00 MHz	-22.10 dBmV	29.10 dB	292358	11
32	Not Locked	----	36	669.00 MHz	----	----	----	----

Upstream Bonded Channels
Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	6	5120 kSym/s	29.40 MHz	49.00 dBmV
2	Locked	ATDMA	8	5120 kSym/s	16.60 MHz	48.25 dBmV
3	Locked	ATDMA	7	5120 kSym/s	23.00 MHz	50.00 dBmV
4	Locked	ATDMA	5	5120 kSym/s	35.80 MHz	46.75 dBmV

Current System Time: Mon Dec 23 20:38:06 2019

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Responses

CCAndrew

Gold Problem Solver

•

25.9K Messages

6 years ago

It’s no wonder that you have internet problems, the only downstream channels that are locking in are out of spec(not really close at all to being in spec). It’s safe to assume the others that aren’t locking in are even worse. Have you had a tech out to troubleshoot your signal? With SNR as bad as it is, it should probably be your first step

0

Jellydonut3

New Poster

•

2 Messages

6 years ago

I have scheduled a techinician, thank you for clarifying that the results suggested it was prudent.

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EG

Expert

•

111.7K Messages

6 years ago

Here's stuff that you can try before you have a tech out who may charge you for the visit;

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct. Good luck !

0

Your Home Network

Jellydonut3

Frequent Connection Problems

CCAndrew

Jellydonut3

EG

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