What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
That's all good. Please post any RF signal modem error / event log entries.
Yeah nevermind. They disabled the modem component's RF error logging feature.... A BIG mistake IMNSHO !!!!
Those router component event log entries are unhelpful, unfortunately...
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !
No solution. Still experiencing the issue.
Did you ever hear from an employee here ?
Ha. No. Of course not.
I am going to re-escalate this. Good luck !
Hello @ChumleyWonderba, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and it's upsetting to hear about these constant disconnects you have been experiencing. I apologize about the issues you have experienced thus far when working with us, but we definitely want to determine the underlying cause of this issue. We would love to assist!
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".