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Their system automatically keeps the firmware updated for modems and combo gateway devices with the latest versions from the manufacturers.
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The device will pull the most current firmware load that is queued on the system the very first time it is connected to a live Comcast signal feed and is powered on.
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Can you browse to websites ?
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Are you certain that it has been fully activated for service by them ?
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I'm going to escalate your issue to the Comcast corporate employees that are available to these boards.
You should get a reply here in your topic. Good luck !
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Hello UpdateFirmware9, thank you for reaching out here and welcome to our forums. Firmware should be automaically updated as stated above but I would like to help review your modem and services further on my side and help troubleshoot further. Please send us a private message with your full name to begin.
Thank you
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