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Firmware Update to Netgear CM1100 Modem

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Regular Visitor

Firmware Update to Netgear CM1100 Modem

Hi it appears my personally owned router needs a firmware update.  According to Netgear documentation my ISP needs to push this... phone/chat support, not helpful unfortunately. 

 

I've seen this firmware update issue on these forums, so it's clear Comcast does it, just dont know who to contact.

 

Thanks

Mike

 

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Gold Problem Solver

Re: Firmware Update to Netgear CM1100 Modem

All modem and combination modem/router gateway devices receive a firmware update when they boot up if they are not already using the most current version. Sometimes they have to be power cycled a time or two before the update is applied.

 

Why do you believe your CM1100 needs a firmware update? Manual update pushes are rare, and last I heard the first line phone and chat reps are not able to do one.

Regular Visitor

Re: Firmware Update to Netgear CM1100 Modem

Thanks for the reply. I started the troubleshooting / research based on having to reboot several times a day due to the service going down, so it's getting plenty of reboots to pull the latest if that is what is supposed to happen.    

 

I am going off of the netgear site regarding the firmware being out of date - figured getting that updated would be the best first step.  (note: my coax is good, not multi split from the source line etc.)

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...

which states V6.01.07 is  needed for comcast vs what the modem says.

Hardware Version2.02
Firmware VersionV2.01.02
Cable Modem Serial Number5YE198W1A0625
CM certificateInstalled
CM MAC38:94:ed:73:ea:58