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Extremely slow upload speeds

New Poster

Extremely slow upload speeds

I'm currently experiencing issues with my service where my upload and sometimes download speeds slow down considerably or drop all together. I did some research and I believe my problems are similiar to this customer.


I'm in the same situation where I work from home and am unable to video conference, call or screen share. My issue only seems to appear during business hours Monday-Friday, all other times my service works great and I have no problems. Infact I can pretty much count on services returning at 6pm. 


I've had technicians out a few times now and they have been unable to assist me. My desktop is hard wired and the modem/wiring at my residence is the same I've used as my last two. 


The log from my modem appears to pickup when the server drops/slows. 




Edit: Not sure why but my attached photos aren't displaying. You can also view them from this link.