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Extreme speeds capped to 32-33mb/s since COVID started

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Extreme speeds capped to 32-33mb/s since COVID started

Since Xfinity suspended internet data caps around March 2020, I've experienced speeds of 31-32mb/sec capped data download speeds.  I have Extreme(250-300mb/s) and live in a apt building in downtown Memphis.  Once a month, i'll see 280-320mb/s , but after a day it drops back to the 32-33mb/s capped speed.  I've contacted customer service and they were no help at all. I've noticed around the day my bill is sent to my email, my speeds return, then it drops back to 32 mb/s the next day. I've used Xfinity for years and never had internet speed issues until COVID. 

 

Has anyone else experienced 32-33mb/s speed with Extreme?  If so, did you figure out the problem?