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Extreme internet keeps dropping intermittently

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Regular Visitor

Extreme internet keeps dropping intermittently

I have replace my Extreme modem once and the problem still exists.  I work from home and cannot have the internet dropping randomly for any reason - lost $$$.  Everytime I test it comes up as blazing fast but then we get intermittent 10-30 seconds drops of the signal which either hangs up the Netflix or freezes my video conferences, etc.  I still believe that Comcast has the fastest service available but the reliability is SO bad I don't know what else to do.  Please help!

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Expert

Re: Extreme internet keeps dropping intermittently

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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Re: Extreme internet keeps dropping intermittently

It is a wireless configuration 99% of the time.  However, I did connect directly via a wired connection and it also dropped.  Very frustrating.  I tried to expand the network and spread out the traffic via a Google mesh network and that did not help either so I removed it and reverted to just the Extreme modem.  

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Expert

Re: Extreme internet keeps dropping intermittently

O/k What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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Re: Extreme internet keeps dropping intermittently

I have a Technicolor, cgm4140com.  Revision 2.2

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Expert

Re: Extreme internet keeps dropping intermittently

What about those signal status numbers ?


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Re: Extreme internet keeps dropping intermittently

I can't login with my proper credentials to get that information.  the gateway says that its an incorrect userid which is not true unless I am missing something.

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Regular Visitor

Re: Extreme internet keeps dropping intermittently

Try getting them here http://192.168.100.1 or here http://10.0.0.1

 

The 192.168.100.1 just spins and never gives me any info.  The 10.0.0.1 gives me the first 15 connected devices in a table and some high level info but when I try to login via that page it doesn't recognize my login information. 

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Expert

Re: Extreme internet keeps dropping intermittently

The default username is admin and the default password is password



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Re: Extreme internet keeps dropping intermittently

You are going to be very disappointed with me.  I used admin/password, changed the password and thought I had properly saved it to my password app and didn't.  Now I just get locked out for 5 minutes at a time for 3 failed attempts.  any ideas?  Thank you for your patience here.

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Re: Extreme internet keeps dropping intermittently


@farandsure1892 wrote:

You are going to be very disappointed with me.  I used admin/password, changed the password and thought I had properly saved it to my password app and didn't.  Now I just get locked out for 5 minutes at a time for 3 failed attempts.  any ideas?  Thank you for your patience here.


I found this, which will reset the Xfinity Gateway:

A factory reset restores your Gateway to its original default settings, including your WiFi name and password. A factory reset requires using a small object, such as a paper clip or pin, to hold in the Reset button on the back of the Gateway for 30 seconds until all the LED lights power off.


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Re: Extreme internet keeps dropping intermittently

@farandsure1892 

 

Bear in mind that if you do do the above, you will lose any customized settings, and they will need to be re-configured from scratch.



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Re: Extreme internet keeps dropping intermittently

Thanks @EG for the username/pw hint!  

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Re: Extreme internet keeps dropping intermittently

Did you find a solution here?