Extreme dissatisfaction with speed, packet loss, inability to use custom DNS servers, and poor sppt

To the XFinity team:

 

Over the past 3 days, I have been struggling to get the speed (and connectivity) that you all are getting $170-some-odd/month from my wife and I.

 

I have been subjected to speeds of less than 100mbps on a consistent basis, and subjected to drops, disconnects, and severe packet loss for the past 3 days. I have rebooted my gateway. I have factory reset my gateway. I have completely reconfigured and re-connected every single device in my home network. I have attempted (unsuccessfully, as for whatever reason, Comcast has these settings locked down) to use a different DNS server to bypass potential issue's with Comcast's DNS servers.

 

I have worked with two client support representatives, neither of which was able to bring me to a solution.

 

Today, I was told a technician would need to come out and check the wiring. Fine. It's not going to cost me anything, so I can wait a day or two for an appointment.

 

Except they don't have any technicians in my area. Despite the trucks I've seen in my own neighborhood bearing Xfinity's branding, they have no techs available to check the box where Comcast's private network meets my public network - attached to the condo building OUTSIDE, because going around the back of the building where no one ever is and where you'll never make contact with anyone could expose them to COVID-19...again, despite all the Xfinity branded trucks I see on a daily basis move in and about South Florida.

 

Oh, and, did I mention, I seem to have this problem every six months or so?  I've gotten new equipment from Comcast, to no avail. 

 

I'll be reviewing our contract with my wife and determining how many months worth of the early termination fee we can afford to take on right now, and make a decision on when we will be switching - permanently - to AT&T.