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Experiencing large amounts of packet loss

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New Poster

Experiencing large amounts of packet loss

Yesterday afternoon my internet started acting up, streaming videos were buffering a bunch, webpages would fail to load at first and than go through a few seconds later, and I was getting large latency spikes in games.  I reset my modem, my router, made sure all firmware was up to date, replaced the coax cable to the wall just to be safe, reset the gateway.  Nothing worked.  I ran a test with ping plotter pro and it turns out im getting a lot of packet loss.  I contacted xfinity basic customer service and the woman I chatted with told me she checked my connection and everything was good on her end.  Any idea what I can do from here?

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Expert

Re: Experiencing large amounts of packet loss

Packet loss from where ? Please show us examples.



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