Yesterday afternoon my internet started acting up, streaming videos were buffering a bunch, webpages would fail to load at first and than go through a few seconds later, and I was getting large latency spikes in games. I reset my modem, my router, made sure all firmware was up to date, replaced the coax cable to the wall just to be safe, reset the gateway. Nothing worked. I ran a test with ping plotter pro and it turns out im getting a lot of packet loss. I contacted xfinity basic customer service and the woman I chatted with told me she checked my connection and everything was good on her end. Any idea what I can do from here?
Packet loss from where ? Please show us examples.