Community Forum

Every morning I have to perform a restart of Xfinity Gateway to get all websites to load.

Highlighted
Frequent Visitor

Every morning I have to perform a restart of Xfinity Gateway to get all websites to load.

I have had 2 service calls and they verified the signal coming into the home is great but each morning I have to restart the Gateway to get websites like Grubhub and Twitch to load. Today I was able to get the connection data as the network was just starting to come up.  I'm no expert but there seems to tbe some wild fluctuations with the power signal. See below. Any suggestions? I've had this problem since April.

 

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2569531000000 Hz3.6 dBmV37 dB00
2LockedQAM25642405000000 Hz1.4 dBmV37.6 dB00
3LockedQAM25643411000000 Hz1.5 dBmV37.6 dB00
4LockedQAM25644417000000 Hz1.8 dBmV37.5 dB00
5LockedQAM25645423000000 Hz2 dBmV37.5 dB00
6LockedQAM25638429000000 Hz2.4 dBmV37.6 dB00
7LockedQAM25639435000000 Hz2.4 dBmV37.6 dB00
8LockedQAM25640441000000 Hz2.4 dBmV37.5 dB00
9LockedQAM25641447000000 Hz2.4 dBmV37.6 dB00
10LockedQAM25633453000000 Hz2.7 dBmV37.6 dB00
11LockedQAM25634459000000 Hz2.9 dBmV37.6 dB00
12LockedQAM25635465000000 Hz3.1 dBmV37.6 dB00
13LockedQAM25636471000000 Hz3.1 dBmV37.5 dB00
14LockedQAM2561477000000 Hz3.1 dBmV37.5 dB00
15LockedQAM2562483000000 Hz3.1 dBmV37.4 dB00
16LockedQAM2563489000000 Hz3.3 dBmV37.4 dB00
17LockedQAM2564495000000 Hz3 dBmV38.1 dB00
18LockedQAM2565507000000 Hz3.2 dBmV37.8 dB00
19LockedQAM2566513000000 Hz3 dBmV37.8 dB00
20LockedQAM2567519000000 Hz2.9 dBmV37.8 dB00
21LockedQAM2568525000000 Hz3 dBmV37.8 dB00
22LockedQAM25610537000000 Hz3.2 dBmV37.6 dB00
23LockedQAM25611543000000 Hz3.2 dBmV37.5 dB00
24LockedQAM25612549000000 Hz3.1 dBmV37.4 dB00
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA65120 Ksym/sec29200000 Hz51.8 dBmV
2LockedATDMA55120 Ksym/sec35600000 Hz51.8 dBmV
3LockedATDMA75120 Ksym/sec22800000 Hz51 dBmV
4LockedATDMA85120 Ksym/sec16400000 Hz50.5 dBmV
5LockedATDMA102560 Ksym/sec40400000 Hz50.5 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
 
Extended Upstream Transmit Power
Enable Extended Upstream Transmit Power
Highlighted
Gold Problem Solver

Re: Every morning I have to perform a restart of Xfinity Gateway to get all websites to load.

The upstream power levels are borderline/too high. Problems like this are often due to poor coax connections or damaged coax cable, usually in or near your home.

If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. If they can't fix the problem remotely (unlikely), insist they send a tech out to identify the cause and correct it. I realize that you've already had techs out, but if you don't lean on them to fix this, it likely won't be corrected.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.

Highlighted
Frequent Visitor

Re: Every morning I have to perform a restart of Xfinity Gateway to get all websites to load.

Thank you BruceW! What you said makes sense since I looked up what upstream power levels should be at and my levels are a bit high. I will contact Comcast again and hope they send someone that can truly identify the problem otherwise I have no choice but to cancel my service and try another provider. Thanks again for your quick response. 

Highlighted
Gold Problem Solver

Re: Every morning I have to perform a restart of Xfinity Gateway to get all websites to load.


@Stickler911 wrote: ... Thanks again for your quick response. 

You are welcome, and good luck. Comcast should be able to fix this for you and do ir without charging more than they already have, but sadly, it isn't always possible to persuade them to do the right thing.