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Ethernet connection

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davidrobert2
New Poster
‎02-13-2020 03:43 AM

Ethernet connection

How do I connect an old laptop that doesn't have WiFi with an Ethernet cable? I plugged it in the laptop and the router but it's not connecting.
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jav6joev
Problem Solver
‎02-13-2020 08:11 AM

Re: Ethernet connection

Is the ethernet port on your laptop enabled?   For DHCP?  Are the ethernet ports on your router enabled?   Is your router set to provide DHCP to local connections?  Is anything else connected by ethernet to your router working?  What make/model router do you have?

Joe V
(not a Comcast employee, just another paying customer)
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RobertWy
Silver Problem Solver
‎02-13-2020 08:15 AM

Re: Ethernet connection

@davidrobert2 wrote:
How do I connect an old laptop that doesn't have WiFi with an Ethernet cable? I plugged it in the laptop and the router but it's not connecting.

Which Gateway do you have?

https://www.xfinity.com/support/articles/broadband-gateways-userguides


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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