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Tuesday, September 29th, 2020 4:00 PM

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Ethernet connection drops constantly

Hello all, been having this issue for some time but it is more and more a problem when working from home.  I have an Xfi router that I am renting from Xfinity, and every so often the connection will drop.  I have a windows pc connected directly to the router and the issue is persistent.  In reading through posts, I see this has been a frequent problem for some.  I've eliminated all splitters in between the line coming in from the house and the coax coming to the computer, save for one connector that is needed to bridge two coax cables.  All connections are snug.    Here are the stats from the modem, any insight would be greatly appreciated:

 

 

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
555 MHz
477 MHz
483 MHz
489 MHz
495 MHz
507 MHz
513 MHz
519 MHz
525 MHz
531 MHz
537 MHz
543 MHz
549 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
40.366 dB
40.946 dB
40.946 dB
40.366 dB
40.366 dB
40.366 dB
40.366 dB
40.946 dB
40.366 dB
40.366 dB
40.366 dB
40.366 dB
40.946 dB
38.605 dB
38.983 dB
38.983 dB
38.983 dB
40.366 dB
38.605 dB
38.605 dB
38.983 dB
40.366 dB
38.983 dB
38.983 dB
8.300 dBmV
9.300 dBmV
9.200 dBmV
9.400 dBmV
9.600 dBmV
9.900 dBmV
9.900 dBmV
9.800 dBmV
9.800 dBmV
9.300 dBmV
8.700 dBmV
8.700 dBmV
8.700 dBmV
7.900 dBmV
7.400 dBmV
7.400 dBmV
7.700 dBmV
7.900 dBmV
7.500 dBmV
7.900 dBmV
8.600 dBmV
8.700 dBmV
8.200 dBmV
8.000 dBmV
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM

 

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
Locked
Locked
Locked
Locked
17 MHz
23 MHz
30 MHz
36 MHz
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
37.250 dBmV
37.250 dBmV
37.250 dBmV
37.250 dBmV
64 QAM
64 QAM
64 QAM
64 QAM
ATDMA
ATDMA
ATDMA
ATDMA
 

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