Essential Program limited

[tuan_nguyen]

My internet speed should have been 25mbps or less to 24 mbps but I have 16-17 mbps . I call xfinity to ask why , they said due to Covid 19 the speed increase to 25mbps but in basic my plan is 15mbps . And I ask why my speed was unstable they said my plan is that . So that is true ? Please explain to me somebody . Thank you

[jweaver0312]

So you are saying that your account still reflects it as 15 Mbps from what you see?

Call again and have them reprovision your modem. Also reboot the router.

[tuan_nguyen]

Yes I did reboot my modemn many times and call them to have the other modemn but they said my program is that . That'is it