Community Forum

Errors causing internet outages multiple times a day

brunobrunobruno
Regular Visitor

Errors causing internet outages multiple times a day

As of the last month or so our internet has been cutting out for minutes at a time randomly making it unusable.  I have checked the router during the outages and it has been functioning properly however the modem has been showing errors that I cannot interpret. When talking to the customer support line they were not able to offer any technical help. Here is the screenshots of the modem logs

 

Logs Screenshot: https://gyazo.com/cf081673ce83f567ec3ae2f72719bda7

 

Signal Screenshot: https://gyazo.com/26373876b3d40e7e55bf2ecde87db869

 

I need help because our internet is becoming unusable

brunobrunobruno
Regular Visitor

Re: Errors causing internet outages multiple times a day

If it helps, I also suspect that this is an issue not related to my hardware and has to do with the outside wiring

brunobrunobruno
Regular Visitor

Re: Errors causing internet outages multiple times a day

Im replying to this post again because my internet has gone out 5+ times today for over 3 minutes at a time and still have no luck with phone support

 

please help