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Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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The stats are o/k. Would you please also post the error log entries in their entirety.
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Even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is going on. Perhaps there is noise ingress into the line(s) somewhere.
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They can check the CMTS (Cable Modem Termination System) for any real time degradation and / or error reports, see your node / cable plant and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and poll for those upstream receive signal stats.
You should get a reply here in your topic. Good luck !
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Quite welcome !
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Hello jonweareqo, thanks for reaching out to us on our Forums page. I'm sorry to hear about the connection issues you have been experiencing and I really appreciate you posting your signal levels. I would love to take a further look into this on my end so that we can get this corrected for you.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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Good Morning jonweareqo! I have responded to your private message and look forward to hearing back from you. Thank you!
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I'm going to try re-escalating this. Good luck !
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No prob !
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Hi, jonweareqo. Oh no! Sorry to hear that the issues continue. We definitely want to get this worked out for you, as soon as possible. Please send me a PM with your first and last name so I can pick up where you guys left off. Thanks!
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