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Entire Internet is dropping 3-5 times a day for 2-10 minutes.

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New Poster

Entire Internet is dropping 3-5 times a day for 2-10 minutes.

I have the new XB7 Modem from Xfinity and a gigabit connection package. I have had a new line run to the house and had tech's visit and test the signal for noise.

 

Under troubleshooting I found this information for my two crashes earlier today on the Firewall log:

FW.IPv6 INPUT drop , 627 Attempts, 2020/8/22 18:01:54Firewall Blocked 
FW.IPv6 FORWARD drop , 3773 Attempts, 2020/8/22 18:01:54Firewall Blocked 
FW.WANATTACK DROP , 8 Attempts, 2020/8/22 15:58:01

Firewall Blocked

 

Is there a setting or something that is causing my internet to shut down? Anyone had a similar problem and found a fix? Thanks.

 

Edit to include additional informaiton provided below:

Thanks for the response. This is a whole wired and wireless problem. My TV's that are wireless as well as wireless cell phone connections are lost during these outages. My hard wired PC through ethernet also loses connection during these times. The modem typically doesnt switch the top light color to signal that there is a loss of connection because the connection typically returns within 3-8 minutes.

 

Attached Downstream/Upstream information incase relevant.

https://ibb.co/k2PWL0Z

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Expert

Re: Entire Internet is dropping 3-5 times a day for 2-10 minutes.

Is this with a WiFi connection ? If so, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.



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Highlighted
New Poster

Re: Entire Internet is dropping 3-5 times a day for 2-10 minutes.

Thanks for the response. This is a whole wired and wireless problem. My TV's that are wireless as well as wireless cell phone connections are lost during these outages. My hard wired PC through ethernet also loses connection during these times. The modem typically doesnt switch the top light color to signal that there is a loss of connection because the connection typically returns within 3-8 minutes.

 

Attached Downstream/Upstream information incase relevant.

https://ibb.co/k2PWL0Z