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Enabling Advanced Security is Stuck

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New Poster

Enabling Advanced Security is Stuck

My account is stuck with a message that displays - Enabling Advanced Security - We are still setting up Advanced Security. Please wait at least 10 minutes.

 

Well, I have been waiting for days ...

 

Been through a restart of my modem/gateway. I am having issues with port forwarding. Maybe this issue is a contributing factor.

 

screen shot of my errorscreen shot of my error

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New Poster

Re: Enabling Advanced Security is Stuck

I am experiencing exactly the same problem starting on exactly the same date.

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Regular Visitor

Re: Enabling Advanced Security is Stuck

Same thing happened to me on same day also. Did multiple restarts. I went as far as gateway factory reset. Now it says its disable and when I try to enable it says there was an error and to try back later. Other than that everything is working ok. Seems like problem on their end.
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New Poster

Re: Enabling Advanced Security is Stuck

same thing here. been on the phone with tech help multiples times nothing resolved and the advance security is blocking my security system.  worthless to me at this point

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New Poster

Re: Enabling Advanced Security is Stuck

Facory reset  did the trick for me.  First time I went back in it was still looking like it was stuck.  Refreshed the page a few minutes later and it showed disabled.  Reenabled, waited, refreshed, ad it was back on.  Tried turning it off again, waited, refreshed and it showed disabled.  So far so good.

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New Poster

Re: Enabling Advanced Security is Stuck

I managed to solve my problem by upgrading my Cable Modem. Previously I was using an Arris Group XB3.