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Dropping connection during Webex and Zoom calls

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Dropping connection during Webex and Zoom calls

We are getting internet unstable..  Audio drops while video stays up.. then full drop.. hardwired and wifi.   We've had a tech out that said signals in and out of the house are good.  Said something about a tap needing to be upgraded.  He was nice, but kinda just told me there was nothing he could do..  

I can't work anymore.. my kids can go to school...  I need this figured out.  I saw a post that it might be a bad modem.

Here's the log... lots of critical errors:

[Harvester][2889]: Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting
2020/10/13 13:00:25 Notice

[Harvester][2889]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting
2020/10/13 13:00:25 Notice

ti_dhcp6c[9092]: 72001002-DHCPv6 Provision - Completed
2020/10/13 12:59:20 Informational

DHCPv4[9146]: 72001001-DHCPv4 Provision - Completed
2020/10/13 12:59:20 Informational

ti_dhcp6c[9092]: 72001011-DHCPv6 - Missing Required Option 82
2020/10/13 12:59:18 Critical

ti_dhcp6c[9092]: 72001011-DHCPv6 - Missing Required Option 24
2020/10/13 12:59:18 Critical

ti_dhcp6c[9092]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Oct 13 17:59:17 2020
2020/10/13 12:59:18 Critical

ti_dhcp6c[9092]: 72001011-DHCPv6 - Missing Required Option 82
2020/10/13 12:59:17 Critical

ti_dhcp6c[9092]: 72001011-DHCPv6 - Missing Required Option 24
2020/10/13 12:59:17 Critical

ti_dhcp6c[9092]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Tue Oct 13 17:59:15 2020
2020/10/13 12:59:17 Critical

ti_dhcp6c[9092]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Tue Oct 13 17:59:13 2020
2020/10/13 12:59:15 Critical

eRouterEvents[8980]: 72003004-eRouter enabled as Dual Stack
2020/10/13 12:59:13 Informational