Community Forum

Dropped 5 ghz ARRIS ROUTER

Butchieboy2
New Poster

Dropped 5 ghz ARRIS ROUTER

My 5ghz band has been missing for the last 6 weeks. Why? 2.4 appears to be working normally.
Joseph Freeman
EG
Expert

Re: Dropped 5 ghz ARRIS ROUTER

The two WiFi bands have recently been combined into one with the Comcast gateway devices. 


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!