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Download speed

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Download speed

I was just contacted over the phone by Comcast/Xfinity about my download speed not being what we having been paying for months.  They had me download awesun.com and checked out the speeds. Do they do this? 

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Expert

Re: Download speed


@woovit wrote:

I was just contacted over the phone by Comcast/Xfinity about my download speed not being what we having been paying for months.  They had me download awesun.com and checked out the speeds. Do they do this? 


Absolutely not. You should never trust an unsolicited call from anyone purporting to be your utility company (like Comcast), your bank, or your government, or anyone you might trust as these are usually hackers or scammers. Whether the software you downloaded is legitimate or not, you may have been hacked as a result since this program gives a remote user access to your computer, or you might have been scammed into paying them for a service you could've done yourself for free.


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Gold Problem Solver

Re: Download speed


@woovit wrote: ... They had me download awesun.com and checked out the speeds. ...

AweSun is remote access software. Please see https://en.wikipedia.org/wiki/Technical_support_scam. It is extremely likely that your system has been hacked.