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Download speed seems locked at maximum 15 Mbps

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Download speed seems locked at maximum 15 Mbps

My Xfinity statement and the Xfinity website indicate that I'm paying for 70 Mbps service:

"Internet:  PERFORMANCE INTERNET  Your Plan:  Internet 70 Mbps"

 

However, the Xfinity speed test consistently maxes out at a download speed of 15 Mbps.  This is over a direct-wired connection to the modem and has been consistent over several weeks, and across different days/times/devices.  It always runs right up to 15, and then stops.

 

My (owned) modem, an SB6141, shows a configuration file being loaded:

"SW Download INIT - Via Config file d11_m_sb6141_priceforlife12_c01.cm"

without any errors.  Is it possible that this configuration file is limiting my download speeds?  I was certainly hoping that "price for life" did not mean "no speed increases for life."  The billing statements seem to confirm that I should be able to expect higher speeds.  

 

I am not interested in purchasing a higher-speed plan, but would like to be able to take advantage of the full bandwidth on the current plan.

 

 

 

 

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Expert

Re: Download speed seems locked at maximum 15 Mbps

I've been here for 17 years and I have never ever seen a config / bootfile with that naming convention before.... I have no idea what speed tier that this corresponds to.... I know that this comment doesn't help you but I felt that I had to mention it.....

 

Comcast. The eternal mystery....



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Re: Download speed seems locked at maximum 15 Mbps

Update:  A knowledgeable tech came out today to check things.  Within 5 minutes, he identified the problem and "updated the boot file."  I'm now getting the 70 Mbps that's in line with the speed specified on my statement.    

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Expert

Re: Download speed seems locked at maximum 15 Mbps

Glad you got it sorted out !! Now closing this thread.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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