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Do not buy Arris SB8200

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Do not buy Arris SB8200

There is a thread in these forums outlining a problem with the Arris SB8200 modem and utter lack of support available from either Arris or Xfinity to diagnose and fix the problem.  Problem rendered Xfinity's internet service unusable and I was operating from a cell phone hotspot for a week.

 

My problem was only fixed by buying another modem.  (In my case, a refurb Netgear CM1100.)

 

Spend the extra $50 or whatever it is, or just get the xFi rental, but avoid this Arris product.  The headache is not worth it.