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Disabling IPv6 in the Xfinity XFi Gateway to use only IPv4

nclatwor1
Regular Visitor

Disabling IPv6 in the Xfinity XFi Gateway to use only IPv4

I am using a VPN on my Xfinity home network. My VPN provider is saying that my Xfinity internet is setup to use IPv6 protocol and the VPN cannot handle IPv6 only IPv4. The VPN provider asked that I contact my ISP (Xfinity ) to see if IPv6 can be disabled on my Xfinity XFi gateway/ router to only use IPv4. I am using an iPAD where IPv6 cannot be disabled on the device so the they are telling me that IPv6 has to be disabled in the Xfinity XFi Gateway somehow. Note: I have talked and chatted to 4 Xfinity agents now and not one of them can help, hoping the forum can help