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Disable Application Layer Gateway Im modem/router?

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Disable Application Layer Gateway Im modem/router?

I work from home and our IT specialist asked us to have the ALG in our router/modem disabled. Please help- PLEASE CONTACT YOUR INTERNET PROVIDER AND REQUEST THAT IF THEY HAVE ALG SETTINGS (APPLICATION LAYER GATEWAY – ALG ESSENTIALLY DOES SIP LEVEL INSPECTION) ENABLED ON YOUR MODEM/ROUTER TO DISABLE IT PLEASE.
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Re: Disable Application Layer Gateway Im modem/router?

How do we do this ?  Comcast refuses to do this over rhe phone