Community Forum

Devices going off line

Bandretta3
New Poster

Devices going off line

In the past several weeks, my Ring Camera, MyQ Garage door monitor and HP Printer all went off line. I had a very difficult time getting them back on and MyQ still is not. Someone told me that Xfinity is doing this on purpose to anyone who owns their own modem and router. Is this true?

jasongroce
Regular Visitor

Re: Devices going off line

I have the same issue... Owned my modem. They told me to rent theirs because mine is the issue. Still having the same issue with their rental.