New Poster
•
1 Message
Device Serial number is not match with physical modem
My internet is off out of sudden and when i tried to troubleshoot, i found that the serial number in the APP is not match with my physical device. Is that the reason i lost my connection?
Also, the sending light is keep flashing.
I am using my own modem.
Also, the sending light is keep flashing.
I am using my own modem.
BrandonP
Contributor
•
92 Messages
5 years ago
The serial number you see in the XfinityMyAccount app is actually the MAC address of you modem not the mfr serial number.
0
EG
Expert
•
111.6K Messages
5 years ago
First, check here to see if there is an "outage";
https://www.xfinity.com/support/status
0
0
CCMartin
Gold Problem Solver
•
2.9K Messages
5 years ago
Hi there, DY1128.
I want to do my best and help if it is still needed. I know internet troubles can be very frustrating.
If so, can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
0
0