paula_mcgrath's profile

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Monday, July 6th, 2020 11:00 AM

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Detailed Records of Data Usage per Connected Device

I am the account owner, and I am wondering if there is a way to obtain detailed records [spanning approximately 1-2 months] of when an individual device connected/disconnected? The daily usage is very helpful; however, this information is only available for a 24-hour duration, and the 7-day view merely provides the amount of time connected, not the time/hour during which an individual device connected/disconnected. 

 

Would I be able to contact Comcast/Xfinity cusomter service to get these records? 

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36 Messages

5 years ago

Comcast should not be able to see individual devices behind your NAT firewall. The router or Xfinity gateway might be able to track data by specific device, but I don't know of any that do.

I did have an AC capable gateway some time ago and it did not have per-device usage that I could find.

 

Some third party routers do offer per-device data usage, such as some from ASUS, but I am not sure exactly which ones.

 

Here is an example: https://www.wirelesshack.org/routers-that-can-monitor-data-bandwidth-usage.html 

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