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Data Usage Meter not updating.

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Regular Visitor

Data Usage Meter not updating.

My data usage meter hasn't updated in almost a week now. It still says I have used the exact same amount of data that it said last week Wednesday morning (July 8). I have chatted with a few Comcast agents about the matter, and all they were able to tell me is "that's what our information shows".

 

If this means Comcast announced the new data cap, and then a week later, decided to scrap it entirely, and go with unlimited data, GREAT! WONDERFUL!

 

But I seriously doubt that is what happened. As such, I am left without a way to budget the data my family is using, because it hasn't updated. How much data do I have left this month? I have no idea...After they updated the data cap to 1.2 Terabytes, the data usage meter still worked between July 1-7. But as of July 8, it stopped, and hasn't updated since.

 

I just wish someone over at Comcast could tell me why...

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Gold Problem Solver

Re: Data Usage Meter not updating.

https://www.xfinity.com/support/articles/do-not-see-usage-meter says:

 


If you have questions related to the Data Usage Meter, please call us at 1-877-807-6581 and a service representative from the Customer Security Assurance Department will be able to help you.

 

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Regular Visitor

Re: Data Usage Meter not updating.

Bruce, that isn't the problem. I can see the Data Usage Meter just fine, both on Comcast.com, and using the Xfinity My Account app on my Android phone. I am correctly signed in to both. The issue is that the amount of data it is showing me that I have used/have left, hasn't changed since July 8th.

 

On July 8th, it stated I had 1,006 GB of data left, and had used 223 GB of data. Today, July 15, a full week later, it still shows those numbers.

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Gold Problem Solver

Re: Data Usage Meter not updating.


@Davi_323 wrote: ... I can see the Data Usage Meter just fine ...

Don't get hung up on the title of the article. For ANY problems with the meter, call that number.

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Regular Visitor

Re: Data Usage Meter not updating.

I did that originally. All they were able to tell me is that "they were working on it".

 

It is now July 23, a full two weeks after my data usage meter stopped updating. Nothing has been resolved. This seems very odd that something so simple can't be fixed fairly quickly. Comcast obviously has the ability to measure how much data I am using, and up until this month, had the ability to tell me how much. This is clearly an issue on Comcast's end, but I can't get an answer as to whether the data isn't even being collected, or if Comcast knows how much data, but it's just the website and Android apps not displaying the correct information...Either way, if I don't know how much data I am using, if suddenly on the next bill, Comcast claims I went over my cap, I am going to very upset. I still have my free month, but I areally don't want to use it because Comcast failed to provide me with tools to measure my data usage, that every other customer has...

 

All I want is to know how much data I've used...no more, no less.