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Data Usage Issue

New Poster

Data Usage Issue

Two days into the month it is says I've used 175gb of data. Even with my kids watching streaming movies and shows all day there is now way we have used 20% of our monthly data in two days. All of my devices are cut down to 720p resolution. No one is willing to help as I don't believe we've used that much.

Silver Problem Solver

Re: Data Usage Issue

Try calling Comcast Security Assurance they are the people that deal with meter questions. Ask the phone rep to put you through to them:


"The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.

  • Business Hours: 6:00am - 2:00am EST, 7 days a week
  • Contact: 1-888-565-4329"