After upgrading to Xtreme+, I am getting daily WAN disconnects that are somewhat mystifying.
When the problem occurs, some WebSocket connections are still maintained. Specifically,
1. Device freezes on website traffic for all devices connected, whether they are ethernet or WiFi
2. Existing video/audio streams continue, even after router is locked up. So it's not a full stop on traffic, just traffic on new requests.
3. Cannot add new devices to router
Modem/Router combo is a Netgear Nighthawk X4S; it's not overheating. I did a factory reset 3 weeks ago; firmware is latest from Xfinity/Comcast (V3.01.43). Using a variety of devices running iOS, MacOS, Android, and Windows; all experience the same issue.
I checked my signal strength and the values seem to be fine.
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectabables |
| 1 |
Locked |
QAM256 |
20 |
531000000 Hz |
1.4 dBmV |
41.9 dB |
4 |
0 |
| 2 |
Locked |
QAM256 |
17 |
513000000 Hz |
2.5 dBmV |
42.4 dB |
1 |
0 |
| 3 |
Locked |
QAM256 |
18 |
519000000 Hz |
2.3 dBmV |
42.1 dB |
4 |
0 |
| 4 |
Locked |
QAM256 |
19 |
525000000 Hz |
1.9 dBmV |
42.1 dB |
2 |
0 |
| 5 |
Locked |
QAM256 |
21 |
537000000 Hz |
1.0 dBmV |
41.6 dB |
13 |
0 |
| 6 |
Locked |
QAM256 |
22 |
543000000 Hz |
0.7 dBmV |
41.6 dB |
4 |
0 |
| 7 |
Locked |
QAM256 |
23 |
549000000 Hz |
0.3 dBmV |
41.6 dB |
6 |
0 |
| 8 |
Locked |
QAM256 |
24 |
555000000 Hz |
0.1 dBmV |
41.2 dB |
11 |
0 |
| 9 |
Locked |
QAM256 |
25 |
561000000 Hz |
-0.2 dBmV |
41.2 dB |
20 |
0 |
| 10 |
Locked |
QAM256 |
26 |
567000000 Hz |
-0.3 dBmV |
41.0 dB |
13 |
0 |
| 11 |
Locked |
QAM256 |
27 |
573000000 Hz |
0.0 dBmV |
41.1 dB |
14 |
0 |
| 12 |
Locked |
QAM256 |
28 |
579000000 Hz |
0.1 dBmV |
41.3 dB |
16 |
0 |
| 13 |
Locked |
QAM256 |
29 |
585000000 Hz |
0.2 dBmV |
41.3 dB |
17 |
0 |
| 14 |
Locked |
QAM256 |
30 |
591000000 Hz |
0.0 dBmV |
41.1 dB |
16 |
0 |
| 15 |
Locked |
QAM256 |
31 |
597000000 Hz |
0.4 dBmV |
41.2 dB |
17 |
0 |
| 16 |
Locked |
QAM256 |
32 |
603000000 Hz |
0.6 dBmV |
40.9 dB |
22 |
0 |
| 17 |
Locked |
QAM256 |
33 |
609000000 Hz |
1.1 dBmV |
41.2 dB |
18 |
0 |
| 18 |
Locked |
QAM256 |
34 |
615000000 Hz |
1.6 dBmV |
41.4 dB |
32 |
0 |
| 19 |
Locked |
QAM256 |
35 |
621000000 Hz |
1.8 dBmV |
41.5 dB |
33 |
0 |
| 20 |
Locked |
QAM256 |
36 |
627000000 Hz |
1.7 dBmV |
41.2 dB |
21 |
0 |
| 21 |
Locked |
QAM256 |
37 |
633000000 Hz |
1.3 dBmV |
40.8 dB |
29 |
0 |
| 22 |
Locked |
QAM256 |
38 |
639000000 Hz |
1.1 dBmV |
41.1 dB |
34 |
0 |
| 23 |
Locked |
QAM256 |
39 |
645000000 Hz |
0.9 dBmV |
41.2 dB |
13 |
0 |
| 24 |
Locked |
QAM256 |
40 |
651000000 Hz |
0.4 dBmV |
40.9 dB |
30 |
0 |
| 25 |
Locked |
QAM256 |
41 |
657000000 Hz |
-0.1 dBmV |
40.7 dB |
31 |
0 |
| 26 |
Locked |
QAM256 |
42 |
663000000 Hz |
-0.4 dBmV |
40.6 dB |
41 |
0 |
| 27 |
Locked |
QAM256 |
43 |
669000000 Hz |
-0.2 dBmV |
40.7 dB |
32 |
0 |
| 28 |
Locked |
QAM256 |
44 |
675000000 Hz |
0.3 dBmV |
40.9 dB |
28 |
0 |
| 29 |
Locked |
QAM256 |
45 |
681000000 Hz |
0.8 dBmV |
40.7 dB |
32 |
0 |
| 30 |
Locked |
QAM256 |
46 |
687000000 Hz |
1.7 dBmV |
41.2 dB |
23 |
0 |
| 31 |
Locked |
QAM256 |
47 |
693000000 Hz |
2.7 dBmV |
41.5 dB |
17 |
0 |
| 32 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
36700000 Hz |
39.5 dBmV |
| 2 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
17300000 Hz |
40.8 dBmV |
| 3 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
23700000 Hz |
40.3 dBmV |
| 4 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
30300000 Hz |
40.0 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
|
Netgear community suggested that it may be due to a splitter or other signal quality issues. Any advice/help would be appreciated. @ComcastMorgan
No Responses!