TomAce's profile

New Poster

 • 

1 Message

Friday, August 14th, 2020 8:00 AM

Closed

DDNS Issues with security system - New modem or service not compatible with my DDNS? Worked before.

Last week I upgraded to gigabit internet. I had to upgrade my modem also for the service (had a Motorola SB6210 DOCSIS 3.0 and upgraded to a MB8600 DOCSIS 3.1). Ever since I upgraded, I can't view my IP cameras remotely. I use SecuritySpy software for Macs which has built-in free DDNS address/service (viewcam.me). Before I upgraded, I could view remotely just fine. So, I am thinking it has to be the modem or Xfinity service.

 

Per the suggestions with SecuritySpy, I tried a multitude of things to resolve the issue (port reserviation on router, bridge mode, UPnP enabled/disabled, etc.). I do not beieve my router is the issue. I use an Eero Pro mesh system as my router and it worked fine (was able to view cameras remotely) before I upgraded my service. SecuritySpy says its possible my internet provider automatically blocked their ports (8000 & 8001).

Anyone have any suggestions?

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here