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Corrected errors - causing my internet to drop?

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New Poster

Corrected errors - causing my internet to drop?

log.PNG

I have a new motorola mg7540 modem.  The comcast provided died and I purchased my own.  I have sporadic outages, drops  usually at night between 6pm and midnight.  The above log and motorola documentation indicates I should NOT have all the corrected packets.  My connections are good etc.  Now when it is working corrected only increases slightly thru the day.  

 

How do I trouble shoot this or how can xfinity fix it, I believe it is not my house but something from the cable outside my house.

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Expert

Re: Corrected errors - causing my internet to drop?

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.



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New Poster

Re: Corrected errors - causing my internet to drop?

link for pic

https://imgur.com/AiXcvEu 

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Expert

Re: Corrected errors - causing my internet to drop?

Please also post the upstream channels and the RF error / event log entries.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Corrected errors - causing my internet to drop?

Upstream is here;

https://imgur.com/aSF09AT 

 

event log is here

https://imgur.com/ZiPSiuL 

 

Thank You

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Expert

Re: Corrected errors - causing my internet to drop?

Your second pic for the error log entries is empty. Are there any ? Did you just reboot the modem before you took the pic ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Corrected errors - causing my internet to drop?

i did not reboot  the error log is empty   that is correct

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Expert

Re: Corrected errors - causing my internet to drop?

O/k give it 24 to 48 hours to see if it re-populates, then re-post. The signal stats were o/k at that snapshot in time.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!