Continuous disconnects but power levels and SNR look good

and

It might not yet post these pics as I'm new and I believe I have to be approved.  Anyways, upstream and downstream power is good and SNR is good as well but I have all kind of events within the SNMP event log.

 

Started Unicast Maintenance Ranging - No Response received - ... 

 No Ranging Response received - T3 time-out;CM-MAC=94:fb:b2:a3... 

Resetting the cable modem due to docsDevResetNow 

 SYNC Timing Synchronization failure - Failed to acquire QAM/Q... 

Received Response to Broadcast Maintenance Request, But no Un... 

Unicast Ranging Received Abort Response - Re-initializing MAC...  (lots of these)

 

two technicians and both just looked at their app when testing at my modem at two different locations in the home and said, "Yep, there's something wrong as you have flux."  Basically confirmed there was no filter coming from pole to house.  The line to house from pole is brand new as we just moved in and they replaced it when turning on the service.

 

Last technician said he called his supervisor who told him there was an open ticket for line service.  I called Xfinity last evening as we're losing internet connect every 20 minutes and she told me she couldn't find an open ticket and that the last two technicians who visited didn't leave any notes.

 

The 3rd tech is coming out later today.  Any suggestions on what I should be asking of this 3rd technician as this is not sustainable at all?

 

Thanks