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Continuous Loss of Connection - Please Help!
I have been having this issue for about a month and a half where our internet connection will randomly stop working throughout the day for about 30-45 seconds then start working again. During this time it doesn't say that I am disconnected from the network or that there is no wifi signal or anything. It just stops loading anything (no web pages will load, dropped from video call I am in, dropped from server on Xbox muliplayer game, etc.) This happens on all devices in the home, both those on wifi and those connected through ethernet cable.
From looking at the error logs on my modem, it looks like the connection issues are in conjuncion with the SYNC Timing Synchronization Failure - Loss of Sync issue.
I have already had a Xfinity tech come out to the home and they said everything looked fine from their end. Here are the stats I am getting from my modem:
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Upstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:05:31 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 17:10:20 | Warning (5) | Lost MDD Timeout |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
May 30 2020 17:12:55 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
May 30 2020 18:27:02 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 18:28:54 | Warning (5) | Lost MDD Timeout |
May 30 2020 18:31:56 | Error (4) | DCC-ACK rejected authentication failure |
May 30 2020 18:32:35 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
May 30 2020 18:42:44 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
May 30 2020 18:42:47 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out |
May 30 2020 18:48:03 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
May 30 2020 18:54:54 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 18:58:43 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
May 30 2020 18:58:44 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 18:58:55 | Error (4) | T6 Timeout and retries exceeded |
May 30 2020 18:58:55 | Critical (3) | REG RSP not received |
May 30 2020 18:58:58 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 18:59:28 | Critical (3) | No Ranging Response received - T3 time-out |
May 30 2020 18:59:42 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
May 30 2020 19:06:53 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 19:10:26 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
May 30 2020 19:28:17 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 19:55:02 | Error (4) | Service Change Response rejected - Invalid transaction ID |
May 30 2020 20:07:18 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 20:37:30 | Error (4) | Service Change Response rejected - Invalid transaction ID |
May 30 2020 20:55:56 | Error (4) | Service Delete Response rejected - Invalid Transaction |
May 30 2020 21:08:27 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 22:02:39 | Warning (5) | Lost MDD Timeout |
May 30 2020 22:27:01 | Critical (3) | No Ranging Response received - T3 time-out |
May 30 2020 22:36:25 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 22:46:45 | Warning (5) | Lost MDD Timeout |
May 30 2020 22:58:41 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 30 2020 23:16:36 | Error (4) | Service Add rejected - Required parameter not present |
May 31 2020 00:35:12 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
May 31 2020 04:42:33 | Error (4) | Service Change Response rejected - Invalid transaction ID |
May 31 2020 04:45:47 | Critical (3) | No Ranging Response received - T3 time-out |
May 31 2020 07:30:30 | Error (4) | Service Add Ack rejected - Invalid transaction ID |
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