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Continual drops

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Continual drops

We are experiencing several drops during the day in our Internet. We have all good cat 6 Cable through the house. Modem is compatible. Everything inside the house seems to be fine. The upstream light on the modem flashes green instead of solid and I’m seeing a lot of T3 and T4 timeouts. I’m also seeing a lot of posts from other people having the same issue with Comcast. Would really like to get this resolved as it’s been happening for several months now.
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Expert

Re: Continual drops

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec.

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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