Community Forum

Constant outage in Richmond Texas 77407 Zip

Highlighted
New Poster

Constant outage in Richmond Texas 77407 Zip

We have had constant morning outages when my daughter is attending online classes and the service has gone offline for the 12th time in the last 2 weeks!!! Every time I call the offer credits... I don’t want credits I want a service that works! We don’t have anyone else as a provider and are stuck with these guys and are struggling to get anything done... please someone up high in the company help!!!
Highlighted
Expert

Re: Constant outage in Richmond Texas 77407 Zip

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!