Constant outage in Richmond Texas 77407 Zip

We have had constant morning outages when my daughter is attending online classes and the service has gone offline for the 12th time in the last 2 weeks!!! Every time I call the offer credits... I don’t want credits I want a service that works! We don’t have anyone else as a provider and are stuck with these guys and are struggling to get anything done... please someone up high in the company help!!!