Constant noise from my Xfi Modem

[KremerBrad]

A few months ago my Xfi modem started making a constant 24/7 low humming noise. It almost sounds like a bad fan sound. I have seen other threads with people getting their unit swapped for new ones. How do I go about getting this noisey unit replaced? Thanks!

[RobertWy]

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@KremerBrad wrote:

A few months ago my Xfi modem started making a constant 24/7 low humming noise. It almost sounds like a bad fan sound. I have seen other threads with people getting their unit swapped for new ones. How do I go about getting this noisey unit replaced? Thanks!

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The best way is to take it to your nearest Xfinity Store.

They have access to everything aboout your account and they can remove the old modem and add the new one before you leave so that when you get home all you have to do is plug it in and log in with the default username and password.

[NoHumming]

The humming from the 'Xb6' is a totally known thing.  We had one delivered two days ago and it had a loud humming or whirring sound immediately.  A quick google search and guess what - this is a problem with the equipment.  

Xfinity service call was no help other than to suggest a downgrade to the Xb3.

[EG]

Dead thread from last year now being closed.