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Constant noise from my Xfi Modem

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Constant noise from my Xfi Modem

A few months ago my Xfi modem started making a constant 24/7 low humming noise. It almost sounds like a bad fan sound. I have seen other threads with people getting their unit swapped for new ones. How do I go about getting this noisey unit replaced? Thanks!

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Re: Constant noise from my Xfi Modem


@KremerBrad wrote:

A few months ago my Xfi modem started making a constant 24/7 low humming noise. It almost sounds like a bad fan sound. I have seen other threads with people getting their unit swapped for new ones. How do I go about getting this noisey unit replaced? Thanks!


The best way is to take it to your nearest Xfinity Store.

They have access to everything aboout your account and they can remove the old modem and add the new one before you leave so that when you get home all you have to do is plug it in and log in with the default username and password.


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I am just a customer, volunteering my time to help other customers here in the Forums.
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