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Constant dropping

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New Poster

Constant dropping

For the last week my internet will drop.  I have been in the middle of a game and it will drop. Multiple family members have been in Zoom meeting and getting dropped all the time.  We had gotten a message that they were upgrading, but has been a significant downgrade

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Expert

Re: Constant dropping

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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New Poster

Re: Constant dropping

Did you try unplugging your modem, wait 5 minutes and plugging back in? I had similar problem and that worked for me.

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Expert

Re: Constant dropping

Most times that is a temporary work around because the modem re-ranges. It can't fix a physical / line / hardware / signal / connection quality problem. That takes *boots on the ground*.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!