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Constant disconnections for the last month: QAM/QPSK & FEC framing EVENTS

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Constant disconnections for the last month: QAM/QPSK & FEC framing EVENTS

Over the last few weeks constantly seeing daily semi constant random disconnects/slow downs making working from home life even more miserable than it already is. Have had modem for over a year with no issues until recently. Performed a hard reset a day ago but the same issues came back thus the event log is shorter that it probably would have been. 

 

Logs/Status below: 

 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel   Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 9 513000000 Hz 2.0 dBmV 38.0 dB 0 0
2 Locked QAM256 1 459000000 Hz 1.6 dBmV 38.6 dB 0 0
3 Locked QAM256 2 465000000 Hz 1.7 dBmV 38.6 dB 0 0
4 Locked QAM256 3 471000000 Hz 1.8 dBmV 38.5 dB 0 0
5 Locked QAM256 4 477000000 Hz 1.5 dBmV 38.4 dB 0 0
6 Locked QAM256 5 483000000 Hz 1.1 dBmV 38.3 dB 0 0
7 Locked QAM256 6 489000000 Hz 1.2 dBmV 38.2 dB 0 0
8 Locked QAM256 7 495000000 Hz 1.4 dBmV 38.1 dB 0 0
9 Locked QAM256 8 507000000 Hz 2.0 dBmV 37.5 dB 0 0
10 Locked QAM256 10 519000000 Hz 1.8 dBmV 37.9 dB 2 0
11 Locked QAM256 11 525000000 Hz 1.4 dBmV 37.8 dB 0 0
12 Locked QAM256 12 531000000 Hz 1.3 dBmV 37.7 dB 0 0
13 Locked QAM256 13 543000000 Hz 1.1 dBmV 37.5 dB 0 0
14 Locked QAM256 14 549000000 Hz 1.0 dBmV 37.4 dB 1 0
15 Locked QAM256 15 555000000 Hz 0.3 dBmV 37.2 dB 3 0
16 Locked QAM256 16 561000000 Hz -0.9 dBmV 37.0 dB 5 0
                 
Upstream Bonded Channels    
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power    
1 Locked ATDMA 4 5120 Ksym/sec 36500000 Hz 37.3 dBmV    
2 Locked ATDMA 1 5120 Ksym/sec 17300000 Hz 38.3 dBmV    
3 Locked ATDMA 2 5120 Ksym/sec 23700000 Hz 39.3 dBmV    
4 Locked ATDMA 3 5120 Ksym/sec 30100000 Hz 38.3 dBmV    

 

Time Priority Description
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=f8:a0:97:b9:45:ba;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=f8:a0:97:b9:45:ba;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=f8:a0:97:b9:45:ba;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=f8:a0:97:b9:45:ba;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=f8:a0:97:b9:45:ba;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=f8:a0:97:b9:45:ba;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=f8:a0:97:b9:45:ba;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=f8:a0:97:b9:45:ba;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sat Jul 11 11:12:15 2020 Critical (3) Resetting the cable modem due to docsDevResetNow
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
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Re: Constant disconnections for the last month: QAM/QPSK & FEC framing EVENTS

Hey did you ever find a solution for this?