Community Forum

Constant connection losses, everything from my cable modem to the pedestal is brand new.

CJGarcia80
New Poster

Constant connection losses, everything from my cable modem to the pedestal is brand new.

I moved to an area serviced by Xfinity back in September. This house was connected to another provider at that point, and Xfinity came out and ran a brand new line from my house to the pedestal two houses down. I constantly lose connection, at random intervals, for random lengths. They've come out and re-run the line (long story short, it got yanked out of the pedestal before they could come bury it, I replaced the connector cheaply, and the guy who buried it just tucked it under fences when he could, told me he'd replace the connector, a second tech came out, saw my cheap connector and replaced it, third tech comes out and replaces the entire line and it's re-buried), the 3rd tech even re-ran the line from the box attached to my house, through the attic and down the wall, brand new wall plate too. I've even replaced my cable modem (old- Arris SB6190, new- Netgear CM1000v2). There are no other devices hooked to the cable system, no splitters, nothing.

 

Yet I still get these random disconnects. I mainly watch streaming video, so it's not as much of an issue for me as the majority of the outages are quick enough that I don't run out of buffer, but my kids play Roblox and any time there's any sort of high latency / packet loss, it messes the whole thing up for them.

 

Is it possible this is an issue further up the line? I'm happy to post any diagnostic info needed. Thanks!