New Poster
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12 Messages
Constant Wifi Drops
It is finals week and I can't keep my family connected.
I have tried:
- Upgrading equipment to XFi XB6 gateway modem.
- Upgrading service to 1GB.
- Had Xfinity run a new line from the pole.
- Tested speed to both PC laptops and Macbook Pros. All are well over 300 Mbps with RSSI of ~50-60 dBm.
- Stopped Xbox gaming
- Ensured no rogue devices on my network (according to Xfi app)
- Restarted Gateway a million times.
Any ideas?
hcccn00
New Poster
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12 Messages
5 years ago
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PLCMAN
Contributor
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36 Messages
5 years ago
Questions:
1. What type of WiFi devices are you using?
2. Where is the Comcast Gatwway located in your house?
3. What WiFi Frequency are you attemptiong to connect to (2.4Ghz or 5Ghz)?
4, What is the WiFi signal stenght as you ove around your house? The releative strenght can be gauged by the number of WiFi bars on your phone.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/td-p/3310447
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WKE235
New Poster
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1 Message
5 years ago
It would be nice if you ask for up/down logs if you could post how people can get them. Remember most people can barely turn on the computer so .. they need a helping hand to find such things.
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EG
Expert
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111.4K Messages
5 years ago
So just for clarity, do the hardwired devices have the same problem at the same times that the WiFi devices do ?
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hcccn00
New Poster
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12 Messages
5 years ago
Yes. All hardwired access points home run back through the 8 port switch and through the Xfinity Gateway (ARRIS) shown as 322Base below.
Here is my best effort diagram (critics please be kind).
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hcccn00
New Poster
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12 Messages
5 years ago
Sorry for the delay.
Using Speedtest.net wirelessly:
Ping - 13ms
Down - 367
Up - 41
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EG
Expert
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111.4K Messages
5 years ago
Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.
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EG
Expert
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111.4K Messages
5 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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hcccn00
New Poster
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12 Messages
5 years ago
Here are the power levels
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EG
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111.4K Messages
5 years ago
Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.
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EG
Expert
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111.4K Messages
5 years ago
The trace is fine. What about those signal stat figures ?
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hcccn00
New Poster
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12 Messages
5 years ago
Thank you for this post. Lots of good instruction here.
Here is my Traceroute
Traceroute has started…
traceroute to e7010.dscg.akamaiedge.net (23.73.172.140), 64 hops max, 72 byte packets
1 10.0.0.1 (10.0.0.1) 1.926 ms 2.258 ms 2.105 ms
2 96.120.29.77 (96.120.29.77) 12.519 ms 12.040 ms 9.868 ms
3 68.86.186.113 (68.86.186.113) 11.014 ms 10.908 ms 9.440 ms
4 be-111-ar01.area4.il.chicago.comcast.net (162.151.92.121) 12.777 ms 11.329 ms 12.665 ms
5 be-32221-cs02.350ecermak.il.ibone.comcast.net (96.110.40.53) 12.704 ms 13.959 ms 11.549 ms
6 be-1213-cr13.350ecermak.il.ibone.comcast.net (96.110.35.38) 12.391 ms 12.513 ms 12.785 ms
7 be-301-cr12.chicago.il.ibone.comcast.net (96.110.38.210) 11.359 ms 12.079 ms 12.250 ms
8 be-1112-cs01.chicago.il.ibone.comcast.net (96.110.36.33) 12.870 ms 14.023 ms 11.678 ms
9 be-1111-cr11.chicago.il.ibone.comcast.net (96.110.36.18) 12.457 ms 12.011 ms 12.742 ms
10 be-301-cr12.56marietta.ga.ibone.comcast.net (96.110.37.161) 29.762 ms 29.769 ms 30.716 ms
11 be-1112-cs01.56marietta.ga.ibone.comcast.net (96.110.34.209) 29.974 ms 32.077 ms 39.123 ms
12 be-1102-cr02.56marietta.ga.ibone.comcast.net (96.110.32.70) 29.841 ms 31.793 ms 30.868 ms
13 be-11491-pe04.56marietta.ga.ibone.comcast.net (68.86.83.178) 30.072 ms 29.543 ms 36.577 ms
14 66.208.228.42 (66.208.228.42) 35.906 ms 30.073 ms 30.424 ms
15 ae7.qts-atl.netarch.akamai.com (23.203.144.138) 37.174 ms 35.053 ms 31.732 ms
16 a23-73-172-140.deploy.static.akamaitechnologies.com (23.73.172.140) 28.948 ms 29.883 ms 28.226 ms
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hcccn00
New Poster
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12 Messages
5 years ago
Here is my event log.
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