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Post your upstream/downstream levels as your error logs it’ll give an accurate depiction of what your modem is actually doing.
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If only there was a sticky at the top of this section that explains everything you need. You don’t need to be a computer genius to find it or you could just ask...
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/td-p/3310447
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/td-p/3310447
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So just for clarity, do the hardwired devices have the same problem at the same times that the WiFi devices do ?
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Yes. All hardwired access points home run back through the 8 port switch and through the Xfinity Gateway (ARRIS) shown as 322Base below.
Here is my best effort diagram (critics please be kind).
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What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.
I am not a Comcast Employee.
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The trace is fine. What about those signal stat figures ?
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Those router component event logs are unhelpful. This is what I asked for upthread;
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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