hcccn00's profile

New Poster

 • 

12 Messages

Monday, May 4th, 2020 3:00 PM

Closed

Constant Wifi Drops

It is finals week and I can't keep my family connected.  

 

I have tried:

  • Upgrading equipment to XFi XB6 gateway modem.  
  • Upgrading service to 1GB.  
  • Had Xfinity run a new line from the pole.
  • Tested speed to both PC laptops and Macbook Pros.  All are well over 300 Mbps with RSSI of ~50-60 dBm.
  • Stopped Xbox gaming
  • Ensured no rogue devices on my network (according to Xfi app)
  • Restarted Gateway a million times.

Any ideas?

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Expert

 • 

111.5K Messages

5 years ago

Those router component event logs are unhelpful. This is what I asked for upthread;

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

New Poster

 • 

3 Messages

5 years ago

Seeing the same drops.. its been going on for two months now. Techs have been out and still no resolution, Only way I was able to keep it stable was to use the Xb6 gateway.

I was using the Nest wifi, until today no issue, but it dropped again.

 

seeing the following error message

 

ti_dhcp6c[26821]: 72001015-DHCPv6 Failed - No Prefix Available

New Poster

 • 

3 Messages

5 years ago

Any guidance is greatly appreciated.

 

 

Downstream

Channel Bonding Value

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Index

9

0

37

38

39

40

1

2

3

4

5

6

7

8

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

 

Lock Status

Locked

NotLocked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Frequency

543000000

 

465000000

471000000

477000000

483000000

489000000

495000000

507000000

513000000

519000000

525000000

531000000

537000000

555000000

561000000

567000000

573000000

579000000

585000000

591000000

597000000

603000000

609000000

615000000

621000000

627000000

633000000

639000000

645000000

651000000

657000000

659600000

SNR

40.366287

 

40.946209

40.366287

40.366287

40.366287

40.366287

40.366287

40.946209

40.946209

40.946209

40.366287

40.946209

40.946209

40.366287

40.946209

40.366287

40.366287

40.946209

40.366287

40.946209

40.366287

40.366287

40.366287

40.366287

40.366287

40.366287

40.946209

40.366287

40.366287

40.366287

40.946209

NA

Power Level

4.800003

 

1.299999

1.400002

1.799999

2.000000

2.400002

2.500000

4.099998

4.699997

5.099998

5.000000

4.800003

4.900002

4.599998

4.400002

4.500000

4.400002

4.400002

4.199997

4.000000

3.799999

3.799999

3.599998

3.799999

3.599998

3.500000

3.500000

3.299999

3.099998

3.099998

2.400002

NA

Modulation

QAM256

UNSUPPORTED

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

OFD

 

Upstream

Channel Bonding Value

 

 

 

 

 

Index

1

2

3

4

5

 

Lock Status

Locked

Locked

Locked

Locked

Locked

 

Frequency

23000000

39800000

16600000

29400000

35800000

 

Symbol Rate

5120 KSym/sec

1280 KSym/sec

5120 KSym/sec

5120 KSym/sec

5120 KSym/sec

 

Power Level

44.520599

45.250000

44.020599

45.520599

45.270599

 

Modulation

64QAM

64QAM

64QAM

64QAM

64QAM

 

Channel Type

US_TYPE_ATDMA

US_TYPE_ATDMA

US_TYPE_ATDMA

US_TYPE_ATDMA

US_TYPE_ATDMA

 

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