New Poster
•
12 Messages
Constant Wifi Drops
It is finals week and I can't keep my family connected.
I have tried:
- Upgrading equipment to XFi XB6 gateway modem.
- Upgrading service to 1GB.
- Had Xfinity run a new line from the pole.
- Tested speed to both PC laptops and Macbook Pros. All are well over 300 Mbps with RSSI of ~50-60 dBm.
- Stopped Xbox gaming
- Ensured no rogue devices on my network (according to Xfi app)
- Restarted Gateway a million times.
Any ideas?
EG
Expert
•
111.5K Messages
5 years ago
Those router component event logs are unhelpful. This is what I asked for upthread;
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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josellopezz
New Poster
•
3 Messages
5 years ago
Seeing the same drops.. its been going on for two months now. Techs have been out and still no resolution, Only way I was able to keep it stable was to use the Xb6 gateway.
I was using the Nest wifi, until today no issue, but it dropped again.
seeing the following error message
ti_dhcp6c[26821]: 72001015-DHCPv6 Failed - No Prefix Available
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josellopezz
New Poster
•
3 Messages
5 years ago
Any guidance is greatly appreciated.
Downstream
Channel Bonding Value
Index
9
0
37
38
39
40
1
2
3
4
5
6
7
8
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
Lock Status
Locked
NotLocked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
543000000
465000000
471000000
477000000
483000000
489000000
495000000
507000000
513000000
519000000
525000000
531000000
537000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
603000000
609000000
615000000
621000000
627000000
633000000
639000000
645000000
651000000
657000000
659600000
SNR
40.366287
40.946209
40.366287
40.366287
40.366287
40.366287
40.366287
40.946209
40.946209
40.946209
40.366287
40.946209
40.946209
40.366287
40.946209
40.366287
40.366287
40.946209
40.366287
40.946209
40.366287
40.366287
40.366287
40.366287
40.366287
40.366287
40.946209
40.366287
40.366287
40.366287
40.946209
NA
Power Level
4.800003
1.299999
1.400002
1.799999
2.000000
2.400002
2.500000
4.099998
4.699997
5.099998
5.000000
4.800003
4.900002
4.599998
4.400002
4.500000
4.400002
4.400002
4.199997
4.000000
3.799999
3.799999
3.599998
3.799999
3.599998
3.500000
3.500000
3.299999
3.099998
3.099998
2.400002
NA
Modulation
QAM256
UNSUPPORTED
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
OFD
Upstream
Channel Bonding Value
Index
1
2
3
4
5
Lock Status
Locked
Locked
Locked
Locked
Locked
Frequency
23000000
39800000
16600000
29400000
35800000
Symbol Rate
5120 KSym/sec
1280 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
Power Level
44.520599
45.250000
44.020599
45.520599
45.270599
Modulation
64QAM
64QAM
64QAM
64QAM
64QAM
Channel Type
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
0
0