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Constant T3 timeout errors and modem hanging

roopakv
New Poster

Constant T3 timeout errors and modem hanging

I've recenlty been experiencing a huge amount of T3 connection timeouts. In the order of a few times a day.

 

I called in the last time and when I finally convinced the person on the call that resetting my modem a bajillion times was not the issue they sent someone over. The technician did do something which resolved the issue for ~1 week and then it started up again.

 

For context We have no splitters or any of that sort and so the connection issues are not inside my home.

 

This is a screeshot of what my modem saw today. (Since images dont work for new users, ive uploaded it here: https://gist.github.com/roopakv/b5fd8f4f017dfece0ef201f10e752670)

 

Screen Shot 2020-05-18 at 9.30.50 PM.png

 

I am sort of at wits end here trying to convince people that it isnt me having to reset my modem. 

- What would be the best way to convince comcast to come look into this issue?

- What is the typical resolution here? Im guessing some cabling somewhere near my home has issues.

EG
Expert

Re: Constant T3 timeout errors and modem hanging


Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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