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We started getting random network drops at my house - It's interrupting work, and the kids school - I've called help desk, and they just have me reboot every time, and say outside of that, they can't help me. Is this something that can be escalated? We need a stable connection, and right now, it isn't.
I've tried a brand-new out of box modem, and the one Xfinity is leasing me, both drop about the same amount. I have checked all connections, and tightened down coax - I can't see anything wrong from my side.
Please help.
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I am not a Comcast Employee.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi markutismw. Welcome to the Xfinity Forums and thanks for creating your first post. Sorry you're having troubles with your internet. I can assist with troubleshooting your intermittent connection and timeouts issue. Please send me a private message and include your full name so I can access your equipment.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
