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Consistent Internet Drops All Day Long

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New Poster

Consistent Internet Drops All Day Long

We started getting random network drops at my house - It's interrupting work, and the kids school - I've called help desk, and they just have me reboot every time, and say outside of that, they can't help me. Is this something that can be escalated? We need a stable connection, and right now, it isn't.

 

I've tried a brand-new out of box modem, and the one Xfinity is leasing me, both drop about the same amount. I have checked all connections, and tightened down coax - I can't see anything wrong from my side.

 

Please help.

 

Internet Drop - 10 51am 3-25-2020.PNG

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Expert

Re: Consistent Internet Drops All Day Long

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Consistent Internet Drops All Day Long

Hi markutismw. Welcome to the Xfinity Forums and thanks for creating your first post. Sorry you're having troubles with your internet. I can assist with troubleshooting your intermittent connection and timeouts issue. Please send me a private message and include your full name so I can access your equipment.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!