Consistant Awful Periods of Ping Spiking and Internet Slowdown

[HunterG]

Not sure what to do, I am being told to reset my gateway, which I have done about 8 times, and nothing is fixing this. It is happening all day every day, I am unable to get in contact with an actual respresentative because my problem apparently isn't important enough. 

I am on a wired connection and I never had this problem until the last week or so.

[donandersonjr]

Same here.  Work VPN connection drops and webex/zoom pauses.

[EG]

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@HunterG wrote:

Not sure what to do, I am being told to reset my gateway, which I have done about 8 times, and nothing is fixing this. It is happening all day every day, I am unable to get in contact with an actual respresentative because my problem apparently isn't important enough. 

I am on a wired connection and I never had this problem until the last week or so.

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Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652