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Consistant Awful Periods of Ping Spiking and Internet Slowdown

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New Poster

Consistant Awful Periods of Ping Spiking and Internet Slowdown

Not sure what to do, I am being told to reset my gateway, which I have done about 8 times, and nothing is fixing this. It is happening all day every day, I am unable to get in contact with an actual respresentative because my problem apparently isn't important enough. 

 

I am on a wired connection and I never had this problem until the last week or so.

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Frequent Visitor

Re: Consistant Awful Periods of Ping Spiking and Internet Slowdown

Same here.  Work VPN connection drops and webex/zoom pauses.

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Expert

Re: Consistant Awful Periods of Ping Spiking and Internet Slowdown


@HunterG wrote:

Not sure what to do, I am being told to reset my gateway, which I have done about 8 times, and nothing is fixing this. It is happening all day every day, I am unable to get in contact with an actual respresentative because my problem apparently isn't important enough. 

 

I am on a wired connection and I never had this problem until the last week or so.


Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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