Community Forum
Hello,
My cable modem appears to be dropping connection quite regularly. Can I get some help tracking down the issue?
08/15/2020 21:14 | 67061600 | 6 | "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:00 | 2436694066 | 6 | "Honoring MDD; IP provisioning mode = IPv6" |
01/01/1970 00:00 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:00 | 84000100 | 3 | "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 21:12 | 2436694044 | 3 | "Resetting the cable modem due to docsDevResetNow" |
08/15/2020 21:09 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:00 | 84000100 | 3 | "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:59 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:58 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:58 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:58 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:58 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:58 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:58 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:58 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:54 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 19:03 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 17:35 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 17:26 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:42 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:11 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:11 | 82000800 | 3 | "16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:11 | 82000600 | 3 | "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:11 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:11 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:11 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:11 | 82000800 | 3 | "16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:11 | 82000600 | 3 | "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:11 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 16:00 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:59 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:59 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:59 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:59 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:59 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:59 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:58 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:57 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:57 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:56 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:56 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:55 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:55 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:55 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:55 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:55 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:55 | 82000800 | 3 | "16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:55 | 82000600 | 3 | "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 15:55 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
08/15/2020 14:37 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:c9:a3:05;CMTS-MAC=00:01:5c:6e:2c:73;CM-QOS=1.1;CM-VER=3.1;" |
Procedure | Status | Comment |
Acquire Downstream Channel | 549000000 Hz | Locked |
Connectivity State | OK | Operational |
Boot State | OK | Operational |
Configuration File | OK | |
Security | Enabled | BPI+ |
DOCSIS Network Access Enabled | Allowed |
Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
17 | Locked | QAM256 | 549000000 Hz | -9.1 dBmV | 36.0 dB | 0 | 0 |
6 | Locked | QAM256 | 477000000 Hz | -9.9 dBmV | 35.6 dB | 0 | 0 |
7 | Locked | QAM256 | 483000000 Hz | -8.6 dBmV | 35.6 dB | 0 | 0 |
8 | Locked | QAM256 | 489000000 Hz | -8.9 dBmV | 35.9 dB | 0 | 0 |
9 | Locked | QAM256 | 495000000 Hz | -9.1 dBmV | 35.9 dB | 0 | 0 |
10 | Locked | QAM256 | 507000000 Hz | -8.8 dBmV | 36.1 dB | 0 | 0 |
11 | Locked | QAM256 | 513000000 Hz | -8.7 dBmV | 36.1 dB | 0 | 0 |
12 | Locked | QAM256 | 519000000 Hz | -8.6 dBmV | 36.0 dB | 0 | 0 |
13 | Locked | QAM256 | 525000000 Hz | -8.4 dBmV | 36.2 dB | 0 | 0 |
14 | Locked | QAM256 | 531000000 Hz | -8.7 dBmV | 36.1 dB | 0 | 0 |
15 | Locked | QAM256 | 537000000 Hz | -8.9 dBmV | 36.1 dB | 0 | 0 |
16 | Locked | QAM256 | 543000000 Hz | -7.9 dBmV | 36.0 dB | 0 | 0 |
18 | Locked | QAM256 | 555000000 Hz | -8.9 dBmV | 36.0 dB | 0 | 0 |
19 | Locked | QAM256 | 561000000 Hz | -8.5 dBmV | 36.0 dB | 0 | 0 |
20 | Locked | QAM256 | 567000000 Hz | -9.4 dBmV | 36.0 dB | 0 | 0 |
21 | Locked | QAM256 | 573000000 Hz | -9.0 dBmV | 36.0 dB | 0 | 0 |
22 | Locked | QAM256 | 579000000 Hz | -9.5 dBmV | 36.0 dB | 0 | 0 |
23 | Locked | QAM256 | 585000000 Hz | -8.7 dBmV | 35.9 dB | 0 | 0 |
24 | Locked | QAM256 | 591000000 Hz | -9.8 dBmV | 35.8 dB | 0 | 0 |
25 | Locked | QAM256 | 597000000 Hz | -8.8 dBmV | 35.7 dB | 0 | 0 |
26 | Locked | QAM256 | 603000000 Hz | -8.6 dBmV | 35.8 dB | 0 | 0 |
27 | Locked | QAM256 | 609000000 Hz | -9.9 dBmV | 35.4 dB | 0 | 0 |
28 | Locked | QAM256 | 615000000 Hz | -8.9 dBmV | 35.6 dB | 0 | 0 |
29 | Locked | QAM256 | 621000000 Hz | -9.5 dBmV | 35.5 dB | 0 | 0 |
30 | Locked | QAM256 | 627000000 Hz | -10.2 dBmV | 35.4 dB | 0 | 0 |
31 | Locked | QAM256 | 633000000 Hz | -10.0 dBmV | 35.0 dB | 0 | 0 |
32 | Locked | QAM256 | 639000000 Hz | -10.2 dBmV | 35.4 dB | 0 | 0 |
33 | Locked | QAM256 | 645000000 Hz | -10.4 dBmV | 35.4 dB | 0 | 0 |
34 | Locked | QAM256 | 651000000 Hz | -10.9 dBmV | 35.4 dB | 0 | 0 |
35 | Locked | QAM256 | 657000000 Hz | -10.0 dBmV | 35.4 dB | 0 | 0 |
36 | Locked | QAM256 | 663000000 Hz | -10.3 dBmV | 35.4 dB | 0 | 0 |
37 | Locked | Other | 678000000 Hz | -10.1 dBmV | 33.5 dB | 48237110 | 0 |
Channel | Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
1 | 3 | Locked | SC-QAM Upstream | 22800000 Hz | 6400000 Hz | 46.0 dBmV |
2 | 1 | Locked | SC-QAM Upstream | 35600000 Hz | 6400000 Hz | 47.0 dBmV |
3 | 2 | Locked | SC-QAM Upstream | 29200000 Hz | 6400000 Hz | 46.0 dBmV |
4 | 4 | Locked | SC-QAM Upstream | 16400000 Hz | 6400000 Hz | 47.0 dBmV |
Current System Time: Sat Aug 15 21:22:14 2020