New Poster
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1 Message
Connectivity Issues Dropped internet
Not sure what to think at this point, built my PC ( nothing special), everything brand new. I had great internet for about 4 months, now I can barely get the Xfinity speed test to work. To Xfinitys credit they did warn/tell me that they would be doing maintenance between certain times and internet would be hit and miss. Now a few more months later, I still have dropped internet all the time, during the day, during Zoom classses. I have pretty much done everything to stay connected, except have a tech come out to the house, install tech said everything was fine.
I'm thinking it might be a modem issue, it's the only thing I haven't switched out yet.
Has anyone found a solution? or am I going crazy for nothing
Any advice would be helpful
EG
Expert
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111.4K Messages
4 years ago
Please start here if you wish;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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CCMichelle
Problem Solver
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788 Messages
4 years ago
@Ebbis227 thanks so much for taking the time to reach out to us regarding your dropped connection. I am so very sorry for the delay in our response and I am very grateful for your time and patience. I see that you have been provided a link to some troubleshooting steps. Were you able to try any of this and find a resolution. I would love to assist further if you still need assistance.
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