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Connectivity Issues Dropped internet

Ebbis227
New Poster

Connectivity Issues Dropped internet

Not sure what to think at this point, built my PC ( nothing special), everything brand new.  I had great internet for about 4 months, now I can barely get the Xfinity speed test to work.  To Xfinitys credit they did warn/tell me that they would be doing maintenance between certain times and internet would be hit and miss.  Now a few more months later, I still have dropped internet all the time, during the day, during Zoom classses.  I have pretty much done everything to stay connected, except have a tech come out to the house, install tech said everything was fine.  

I'm thinking it might be a modem issue, it's the only thing I haven't switched out yet.

Has anyone found a solution? or am I going crazy for nothing

Any advice would be helpful

EG
Expert

Re: Connectivity Issues Dropped internet

Please start here if you wish;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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ComcastMichele
Official Employee

Re: Connectivity Issues Dropped internet

@Ebbis227 thanks so much for taking the time to reach out to us regarding your dropped connection. I am so very sorry for the delay in our response and I am very grateful for your time and patience. I see that you have been provided a link to some troubleshooting steps. Were you able to try any of this and find a resolution. I would love to assist further if you still need assistance. 


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