Connectivity Drops

I've been having consistent disconnects every 20-30 minutes that usually last 4-5 seconds on multiple devices, [Laptop(Ethernet), Desktop(Ethernet), and Mobile Phone(Wifi)] over the past month or so. Generally it's noticeable due to using applications that drop service completely if disconnected from the internet briefly.

As far as troubleshooting goes, I've gone ahead and reinstalled Windows on the Desktop and Laptop, powercycled the XB6 gateway multiple times and have had the online support agent send refresh signals to the gateway. I've exchanged the XB6 gateway with another of the same model through my local xfinity agent and changed out the Ethernet cables going between the gateway and the ethernet capable devices. Testing out another coax cable didn't fix the issue either. Powercycling the gateway results in it being solved for a couple hours only for it to appear once again.

CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32
Unerrored Codewords	2226883170	2815960044	2815963917	2815968561	2815973993	2815979689	2815984774	2815988558	2816010394	2816015863	2816023784	2816023152	2816031599	2816037081	2816041310	2816045875	2816075445	2816078843	2816086017	2816093445	2816097832	2816101584	2816106123	2816112704	2816114840	2816119632	2816126110	2816130091	2816135892	2816135072	2816139959	2226883170
Correctable Codewords	261244891	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	261244891
Uncorrectable Codewords	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

Upstream	Channel Bonding Value
Index	1	2	3
Lock Status	Locked	Locked	Locked
Frequency	35 MHz	29 MHz	23 MHz
Symbol Rate	5120	5120	5120
Power Level	47.0 dBmV	46.5 dBmV	45.8 dBmV
Modulation	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA

Downstream	Channel Bonding Value
Index	29	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	30	31	32	33
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	651 MHz	483 MHz	489 MHz	495 MHz	507 MHz	513 MHz	519 MHz	525 MHz	531 MHz	537 MHz	543 MHz	549 MHz	555 MHz	561 MHz	567 MHz	573 MHz	579 MHz	585 MHz	591 MHz	597 MHz	603 MHz	609 MHz	615 MHz	621 MHz	627 MHz	633 MHz	639 MHz	645 MHz	657 MHz	663 MHz	669 MHz	690 MHz	611600000
SNR	41.1 dB	42.3 dB	42.2 dB	42.3 dB	42.4 dB	42.4 dB	42.3 dB	42.5 dB	42.4 dB	42.3 dB	42.6 dB	42.6 dB	42.4 dB	42.2 dB	42.1 dB	42.0 dB	41.9 dB	42.0 dB	41.9 dB	41.5 dB	41.6 dB	41.5 dB	41.2 dB	41.3 dB	41.3 dB	41.3 dB	41.2 dB	41.3 dB	40.8 dB	40.8 dB	41.0 dB	40.2 dB	NA
Power Level	4.2 dBmV	3.5 dBmV	3.7 dBmV	3.9 dBmV	4.1 dBmV	4.1 dBmV	4.1 dBmV	4.1 dBmV	4.2 dBmV	4.3 dBmV	4.4 dBmV	4.4 dBmV	4.2 dBmV	4.1 dBmV	4.1 dBmV	4.0 dBmV	4.1 dBmV	4.4 dBmV	4.6 dBmV	4.5 dBmV	4.5 dBmV	4.3 dBmV	4.2 dBmV	4.4 dBmV	4.7 dBmV	4.7 dBmV	4.6 dBmV	4.6 dBmV	4.3 dBmV	4.7 dBmV	5.1 dBmV	4.5 dBmV	NA
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM	OFDM

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Responses

Accepted Solution

hyurg

New Poster

•

3 Messages

5 years ago

Just ended up giving up on this issue. I'll just live with it. Requesting to have this thread shut down.

0

hyurg

New Poster

•

3 Messages

5 years ago

Figured I'd upload more snapshots.

Cable Modem

HW Version: 2.2

Vendor: Technicolor

BOOT Version: S1TC-3.49.18.14

Core Version: 1.0

Model: CGM4140COM

Product Type: XB6

Flash Part: 8192 MB

Download Version: Prod_18.1_d31 & Prod_18.1

Serial Number: 152930069333206999

Downstream	Channel Bonding Value
Index	5	2	3	4	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	507 MHz	483 MHz	489 MHz	495 MHz	513 MHz	519 MHz	525 MHz	531 MHz	537 MHz	543 MHz	549 MHz	555 MHz	561 MHz	567 MHz	573 MHz	579 MHz	585 MHz	591 MHz	597 MHz	603 MHz	609 MHz	615 MHz	621 MHz	627 MHz	633 MHz	639 MHz	645 MHz	651 MHz	657 MHz	663 MHz	669 MHz	690 MHz	611600000
SNR	42.5 dB	42.3 dB	42.4 dB	42.2 dB	42.4 dB	42.5 dB	42.4 dB	42.5 dB	42.5 dB	42.6 dB	42.5 dB	42.3 dB	42.3 dB	42.2 dB	42.1 dB	41.9 dB	41.9 dB	41.8 dB	41.6 dB	41.6 dB	41.5 dB	41.4 dB	41.3 dB	41.4 dB	41.2 dB	41.2 dB	41.4 dB	41.1 dB	40.9 dB	40.9 dB	41.0 dB	40.4 dB	NA
Power Level	4.8 dBmV	4.2 dBmV	4.3 dBmV	4.6 dBmV	4.8 dBmV	4.8 dBmV	4.9 dBmV	5.0 dBmV	5.0 dBmV	5.1 dBmV	5.1 dBmV	5.0 dBmV	4.9 dBmV	4.9 dBmV	4.7 dBmV	4.9 dBmV	5.1 dBmV	5.4 dBmV	5.3 dBmV	5.3 dBmV	5.0 dBmV	5.0 dBmV	5.2 dBmV	5.5 dBmV	5.5 dBmV	5.4 dBmV	5.4 dBmV	5.1 dBmV	5.2 dBmV	5.6 dBmV	6.0 dBmV	5.4 dBmV	NA
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM	OFDM

Upstream	Channel Bonding Value
Index	1	2	3
Lock Status	Locked	Locked	Locked
Frequency	35 MHz	29 MHz	23 MHz
Symbol Rate	5120	5120	5120
Power Level	47.0 dBmV	46.3 dBmV	45.5 dBmV
Modulation	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA

CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32
Unerrored Codewords	1708324838	1727197228	1727203432	1727233039	1727223501	1727248186	1727249320	1727251564	1727264101	1727270586	1727254252	1727285332	1727289138	1727288937	1727295584	1727280674	1727352037	1727331808	1727368124	1727363454	1727375119	1727380988	1727384637	1727399047	1727365651	1727374501	1727402103	1727388534	1727414740	1727417097	1727426259	1708324838
Correctable Codewords	191460298	253	213	273	235	239	273	230	269	212	235	236	212	258	241	196	265	260	259	256	258	264	266	261	219	231	250	245	281	248	273	191460298
Uncorrectable Codewords	0	1261	1086	1255	1315	1295	1266	1303	1263	1323	1304	1326	1319	1273	1285	1197	1396	1400	1390	1385	1389	1378	1352	1383	1198	1184	1412	1163	1337	1370	1371	0

0

Your Home Network

hyurg

Connectivity Drops

hyurg

hyurg

Cable Modem

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