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Connection drops on a specific port, using XB7 gateway

SudSar
New Poster

Connection drops on a specific port, using XB7 gateway

Hi,

 

On my new XB7 gateway, one of the ethernet ports (#4 with red line) periodically drops the connection and does not work even after restarting the gateway multiple times.

 

If the switch to one of the other 3 ports, it always works. I need to use all 4 ports, especially port #4 as I'm expected to get 2.5 Gbps on it (as per Solved: xFi Gateway 3rd Generation - XB7 - Red labeled Ethernet port. - Xfinity Help and Support For...)

 

How can I troubleshoot this further? Or did I receive a faulty equipment? 

 

Thanks.

BT246
New Poster

Re: Connection drops on a specific port, using XB7 gateway

I have had a problem with this even before I upgraded to XB7. I was hoping the upgrade was going to resolve this. The intermitant connection loss occurs no matter which port I use.

EG
Expert

Re: Connection drops on a specific port, using XB7 gateway


@SudSar wrote:

I need to use all 4 ports, especially port #4 as I'm expected to get 2.5 Gbps on it (as per Solved: xFi Gateway 3rd Generation - XB7 - Red labeled Ethernet port. - Xfinity Help and Support For...)


FWIW, Comcast doesn't even provide 2.5 Gbps. 1 Gbps is the maximum provided that you even subscribe to the gigabit speed tier.



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