I'm seeing a lot post that resemble my issue recently. For the last 2 weeks my connection will drop during random times once or twice a day and can take over 15 minutes to come back up.
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
501000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
ENABLED |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv6 only |
|
|
| <tabindex=-1>Downstream Bonded Channels (Partial Service)</tabindex=-1> |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectabables |
| 1 |
Locked |
QAM256 |
5 |
501000000 Hz |
1.2 dBmV |
41.1 dB |
139 |
111 |
| 2 |
Locked |
QAM256 |
1 |
477000000 Hz |
1.0 dBmV |
41.0 dB |
197 |
168 |
| 3 |
Locked |
QAM256 |
2 |
483000000 Hz |
1.0 dBmV |
40.9 dB |
156 |
57 |
| 4 |
Locked |
QAM256 |
3 |
489000000 Hz |
0.9 dBmV |
41.1 dB |
172 |
172 |
| 5 |
Locked |
QAM256 |
4 |
495000000 Hz |
0.8 dBmV |
41.1 dB |
181 |
95 |
| 6 |
Locked |
QAM256 |
6 |
507000000 Hz |
1.1 dBmV |
41.1 dB |
139 |
103 |
| 7 |
Locked |
QAM256 |
7 |
513000000 Hz |
1.3 dBmV |
31.9 dB |
145 |
74 |
| 8 |
Locked |
QAM256 |
8 |
519000000 Hz |
1.3 dBmV |
37.0 dB |
135 |
63 |
| 9 |
Locked |
Unknown |
9 |
525000000 Hz |
1.3 dBmV |
0.0 dB |
1428390 |
1325164 |
| 10 |
Locked |
Unknown |
10 |
531000000 Hz |
1.2 dBmV |
0.0 dB |
626402 |
454847 |
| 11 |
Locked |
Unknown |
11 |
537000000 Hz |
1.1 dBmV |
0.0 dB |
1609488 |
1535024 |
| 12 |
Locked |
QAM256 |
12 |
543000000 Hz |
1.3 dBmV |
28.3 dB |
8172693 |
281947 |
| 13 |
Locked |
QAM256 |
13 |
555000000 Hz |
1.3 dBmV |
34.4 dB |
117 |
98 |
| 14 |
Locked |
QAM256 |
14 |
561000000 Hz |
1.5 dBmV |
28.5 dB |
1340008 |
9058 |
| 15 |
Locked |
QAM256 |
15 |
567000000 Hz |
1.5 dBmV |
27.6 dB |
912348 |
4292 |
| 16 |
Locked |
QAM256 |
16 |
573000000 Hz |
1.3 dBmV |
32.6 dB |
207 |
169 |
| 17 |
Locked |
QAM256 |
17 |
579000000 Hz |
1.4 dBmV |
36.6 dB |
126 |
125 |
| 18 |
Locked |
QAM256 |
18 |
585000000 Hz |
2.1 dBmV |
40.6 dB |
164 |
213 |
| 19 |
Locked |
QAM256 |
19 |
591000000 Hz |
2.7 dBmV |
41.2 dB |
168 |
204 |
| 20 |
Locked |
QAM256 |
20 |
597000000 Hz |
2.2 dBmV |
40.9 dB |
166 |
203 |
| 21 |
Locked |
QAM256 |
21 |
603000000 Hz |
2.6 dBmV |
38.0 dB |
162 |
127 |
| 22 |
Locked |
QAM256 |
22 |
609000000 Hz |
2.2 dBmV |
40.1 dB |
158 |
148 |
| 23 |
Locked |
QAM256 |
23 |
615000000 Hz |
2.0 dBmV |
41.1 dB |
174 |
145 |
| 24 |
Locked |
QAM256 |
34 |
423000000 Hz |
1.4 dBmV |
41.2 dB |
230 |
227 |
| 25 |
Locked |
QAM256 |
35 |
429000000 Hz |
1.6 dBmV |
41.3 dB |
216 |
285 |
| 26 |
Locked |
QAM256 |
36 |
435000000 Hz |
1.4 dBmV |
41.1 dB |
195 |
255 |
| 27 |
Locked |
QAM256 |
37 |
441000000 Hz |
1.5 dBmV |
40.8 dB |
152 |
227 |
| 28 |
Locked |
QAM256 |
38 |
453000000 Hz |
1.2 dBmV |
40.8 dB |
205 |
254 |
| 29 |
Locked |
QAM256 |
39 |
459000000 Hz |
1.0 dBmV |
38.8 dB |
365 |
257 |
| 30 |
Locked |
QAM256 |
40 |
465000000 Hz |
0.8 dBmV |
40.7 dB |
240 |
207 |
| 31 |
Locked |
QAM256 |
41 |
471000000 Hz |
1.0 dBmV |
40.0 dB |
153 |
253 |
| 32 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
|
|
| <tabindex=-1>Upstream Bonded Channels</tabindex=-1> |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
16600000 Hz |
48.8 dBmV |
| 2 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
35800000 Hz |
40.0 dBmV |
| 3 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
29400000 Hz |
41.5 dBmV |
| 4 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
23000000 Hz |
43.8 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
|
|
| <tabindex=-1>Downstream OFDM Channels</tabindex=-1> |
| Channel |
Channel ID |
Indicator |
Subcarrier Zero Frequency |
Active Subcarrier Number Range |
Total Codewords |
Uncorrectable Codewords |
| 1 |
33 |
Non-Primary |
611600000 Hz |
1228 ~ 2867 |
653836 |
44 |
| 2 |
0 |
Other |
0 Hz |
0 ~ 0 |
0 |
0 |
|
|
| <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> |
| Channel |
UpstreamIsMuted |
Ranging Status |
Subcarrier Zero Frequency |
Active Subcarrier Number Range |
Symbols Per Frame |
Tx Power |
| 1 |
|
Other |
0 Hz |
0 ~ 0 |
0 |
0 dBmV |
| 2 |
|
Other |
0 Hz |
0 ~ 0 |
0 |
0 dBmV |
|
Modem Model- Netgear C7800-200NAS
My event log shows T3 errors and SYNC Timing Synchronization failure
